We ask for 1-4 business days to fulfil packages. This allows for busy peak times and during product launches. Once your package has been fulfilled, an email will be sent confirming the tracking number.

Please note, we do not fulfil orders over the weekend.

Many of our items are constantly being restocked however we do occasionally come across import/transit delays or shortages with our suppliers. Feel free to reach out via the contact page if you’re in need of a specific item that is no longer in stock. We will do our best to provide you with an accurate eta. 

The best way to ensure you don’t miss out on restocks is to tap ‘restock notification’ on the product listing & leave your email where prompted. 

This not only assists us with meeting supply & demand, but also ensures you are notified before the general public when your favourite piece/s are once again available for purchase.

For Metro areas rates commonly vary around $10-$15.

If you are located in WA, NT, FNQ Or a REMOTE/RURAL suburb, Extra charges out of our control may apply.

Oversized, Bulky or Fragile items may incur further additional charges to WA, NT, FNQ & REMOTE LOCATIONS and will be invoiced to you via email before your order is dispatched. Alternatively please contact us at wanderandwildco@outlook.com for a freight quotation prior to making your purchase.

**FRAGILE ITEMS: Unfortunately we are unable to offer combined postage to any location with our fragile items. These pieces are packaged and therefore charged separately to ensure their protection during transit. Our fragile shipping service includes transit protection & tracking.

Yes! We now offer international shipping on a number of products across our Home Decor & Soft Furnishing Collections as well as selected Wall Hangings. 

For customers in AUS or NZ postage will be automatically calculated at checkout. 

Currently if you are outside AUS or NZ you can complete your purchase by selecting the following options at checkout when prompted;

Shipping method: **quoted international shipping 

This allows us to compare & source the most efficient, cost effective shipping method based on your selections & location. An invoice for shipping costs will be provided to you via email prior to goods being dispatched. 

Alternatively, contact us via email with your shipping address & item/s of interest and we will happily provide you with a freight quotation prior to purchase. 

Shipping charges are forwarded to you at cost and any import duties or taxes are the responsibility of the customer. 

Note: Larger items, particularly fragile or bulky items may incur significant freight costs, but smaller lightweight items should not pose a problem. For cushion selections you’re best to select cover only as a more feasible way to keep transit costs down. Please choose carefully as we are unable to accept returns on international orders. Large Fragile items are not currently available for purchase by overseas customers.

We try to process your orders as quickly as possible, therefor we cannot always guarantee that we will be able to make changes to your order including delivery address or products ordered. Once an order has left our warehouse we have no way of redirecting, altering or cancelling your order.
If for any reason you wish to cancel your order before dispatch you will need to contact us immediately. You may be eligible for a refund if the order has not yet been packed or processed, less any charges already paid by Wander & Wild that occurs at the time of sale (ie Transaction fees, Afterpay, Zip & PayPal commissions etc).

Please contact us as soon as possible and we will do our best to assist.

If you believe an item has been damaged during transit please contact us via email within 24 hours of receiving delivery. You will need to include your order number along with images of the damaged product and an assessment of the exterior packaging. 

Once this is provided we will assess the issue and endeavour to resolve the issue as soon as possible.

Yes, if you are in Victoria we now offer collections every Thursday & Friday from our warehouse in Dromana on the Mornington Peninsula. 

When this option is selected at checkout you will receive a request to schedule a time slot for collection via email once your order is ready.

Once your order has been dispatched, you will receive an email with courier details & a tracking number. Please ensure you have checked your spam/junk folders as they will sometimes land there.

You may need to allow 24 hours for your tracking number to register & update with the latest movements from the courier.

We hope you love your W&W pieces but we understand sometimes things just don’t work out. We ask that you choose carefully and read all product descriptions before purchase..  as much as we like to be flexible, we do not issue refunds if you simply have not understood what you’re purchasing or have made the wrong selections..

For returns of this nature or change of mind we’ll happily provide you with an exchange or store credit given your return meets the following criteria:

- Return is lodged with us via email within 48 hours of delivery

- Item is in original condition, unwashed & unaltered with tags still attached 

We recommend using a traceable delivery service and returning your items in secure packaging. Wander & Wild is not liable for the loss or damage of items in return transit and this may result in us being unable to process your refund or exchange. 

All freight costs incurred for returning an item are to be paid by the customer. W&W has the right to deny a return if item is not returned in the same condition as when it was dispatched. 

We do not accept any returns or refunds based on the character of our vintage, timber, and handmade products.

Initial shipping fees are not considered part of a return.

Please firstly ensure your order qualifies for a return by reading the policy outlined above. Submit your order number and request of return/exchange via email at wanderandwildco@outlook.com or the Contact page.
Please allow 1-2 business days for us to approve and provide you with necessary return shipping details.

Once your item/s have arrived back at our warehouse we will proceed with assessment & process your credit note, exchange or refund if eligible (excluding any initial shipping fees).
You will receive an email notification once this process has been finalised.
Processing time is 1-2 business days.